If you purchased some items in our games and the items are still not available, try to be patient. It might take some time until the purchase goes through.

First of all, check out if you received a receipt for the purchase.

Please send us these informations so we can help you as soon as possible:

1. Name of the pack you bought in the game
2. Payment receipt with Order number or Transaction ID (example: GPA.xxxx-xxxx-xxxx-xxxxx).
   Note: find it in your email or here:

• Android: https://pay.google.com/payments/home#activity

• iOS: https://support.apple.com/en-us/HT204088

Send your receipt to: 📧 support.global@vng.com.vn